}

Saturday, November 18, 2017

Finding and fixing a Disqus problem

This blog uses Disqus commenting system, a free service that replaces the built-in commenting system for Google’s Blogspot/Blogger blogs. For the most part it’s worked well, though there have been sometimes been glitches that needed to be fixed. Today I discovered a new one I had to fix.

My installed Firefox recently automatically upgraded to the latest version, 57, which they’ve named Firefox Quantum, reputedly now the fastest browser available. When I accessed my blog, commenting wasn’t available, not even on posts that I knew had comments. I tried accessing a post with comments by itself, which always used to make comments appear, but that didn’t work. However, the comments were there on Chrome, so I knew the problem was with Firefox.

Without getting overly detailed (I’m happy to provide more details in the comments—just ask), I restarted Firefox in “Safe Mode”, which strips it back to basics and disables all add-ons (aka extensions). Comments reappeared. So, I then restarted Firefox normally, disabled all add-ons, restarted, and then re-enabled add-ons one at a time at repeated until I found the culprit.

It turned out it was “HTTPS Everywhere”, an add-on from EFF (the Electronic Frontier Foundation) that “encrypts your communications with many major websites, making your browsing more secure.” That add-on apparently blocks Disqus. Of course, this isn’t the first time this has caused me problems: In 2013 it was much worse.

With “HTTPS Everywhere” disabled, comments loaded normally. So next I went to Chrome, where comments had always worked, and discovered I didn’t have the add-on installed. So, I installed it—and the same thing happened.

It turns out that the add-on can be disabled just for Blogger.com, which is what I did on Chrome, and it worked. That leaves the add-on functioning to preserve my privacy elsewhere, while allowing me to see comments on my blog (and any others using both Blogger and Disqus).

I never would have known any of this if Firefox hadn’t updated to their new, flashier version. I want to try it as my default browser, but the commenting glitch would have made that impossible. There is, however, one remaining glitch I need to solve.

When I go to my blog on Firefox, I’m not logged in, and I always used to be in older versions of Firefox (and I still am on Chrome). Firefox made a change several updates ago that changed something (no idea what), and now if I access my blog—even if I’m logged into the dashboard on another tab—I’m not logged into my blog. This only matters because after I publish a post I always read the final version, right away or later, and I often notice mistakes I didn’t see before. On Chrome, I just click the “edit post” icon, but on Firefox I have to log in. I could have to repeat that process several times before I’m happy with the post, and on Firefox, re-logging in is annoying.

Still, the thing that I thought would make Firefox unusable for me—a problem with a particular add-on—is now sorted.

Related:
Improved commenting – I talk about the switch when I first made it
How to comment – I provided complete instructions on how to use the Disqus system
Solving commenting problems – the post in which I talked about how to fix a Blogger glitch that prevented the Disqus option from showing up for some people
Unexpected and expected – Not about Disqus as such, but it’s why I permit anonymous comments
The last commenting glitch – this post is about how to work around comments not showing for the most recent post. This is still a problem, and this is the method I tried first when I noticed that comments weren’t appearing on any post with Firefox Quantum.

2 comments:

rogerogreen said...

Apparently the new Firefox is giving people all sorts of grief, not just DISQUS users

Arthur Schenck (AmeriNZ) said...

I'm not surprised. The always logging out of stuff (Blogger, Disqus, etc.) is what annoys me the most, but it's not new. And I'll eventually find a solution to that. However, I'm kidding myself if I think I can use Firefox for blogging, and not just because of the logging out thing—there are multiple incompatibilities with Blogger that have been true for a long time.