A welcome warning

Most people get warnings, alerts, advisories, etc., and often they can be useful, like warnings of approaching storms, for example. Earlier this month I got an alert about something happening early next month that was important to know about—and that alert was something I can’t recall ever having received before.

This story begins with an email. On the evening of March 7, I received an email from my electricity provider that said:

WEL Networks, is planning to turn off the power in you area for routine maintenance work between 09:00 AM Thursday 02 April 2026 and 04:00 PM Thursday 02 April 2026.

A little background: WEL Networks distributes power from the national power grid to consumers throughout the Waikato region, which includes Kirikiriroa-Hamilton. The company is owned by WEL Community Trust, and the Trust, in turn, returns an annual dividend to consumers in the form of a credit on their electricity bill.

What made the email so unusual is that I can’t remember ever getting one like it. In the past, WEL would drop notices in our letterboxes if there was going to be a planned interruption in electricity supply, but I think that was back when most of the area I live in was still under construction. It’s been a very long time since I received a leaflet about interruptions, and that’s probably why they’re quite rare now. If my electricity supplier hadn’t sent that email, I might well have ended up surprised when the power is switched off in April, with no idea why it was off. Because I don’t get power bills by mail anymore, an email was the only way the supplier could warn me.

When I read the email, I hoped that “9am and 4pm” means sometime between those hours, and not the entire 7 hours, but I have no way of knowing. They also advised, “Before the planned outage, please make sure you disconnect all electrical equipment,” which really just means switching them off at the wall (in New Zealand, power points/wall outlets all have individual on/off switches for each outlet). That’s good advice for sensitive things like TVs and computers, and anything that’s always on, like fridges. When the power has gone out unexpectedly, usually because of storms, I always switch those items off at the wall to protect them when the power comes back on.

Another part of the email was for households where someone “depends on electricity for critical medical support”, as the email put it, and such folks were advised that they can contact their electricity company to see what their options are. I'd have thought that people with critical medical equipment would already have a contingency plan (I certainly would), but power companies are required to help those who don’t.

Hamilton City Council doesn’t send any kind of notices of work being done in the area, like tree trimming, weed spraying on Council land, or, even worse, when the water is going to be shut off for any scheduled reason. HCC hardly ever even posts alerts on their Facebook page, so pretty much everything they do is a surprise, which isn’t ideal.

I was glad that I was sent that email, and it’s even better that we got nearly a month’s advance warning of a power outage (when I say “we”, that’s mostly because I posted about this on our community Facebook Page, partly because I have no idea whether other electricity companies sent notices to their customers, nor whether others read such emails). I added the event to my calendar, of course, so I can remember it’s happening, because I’d certainly be unlikely to remember otherwise. This way, when it happens, I can be prepared—devices fully charged, coffee made before 9am, those sorts of things, because my solar panels don't have battery backup.

So, thanks to that unusual email, I should be set. I guess knowledge really is power.