The Internet connection issues are resolved again (for now, at least). After being restored sometime Thursday, the connection disappeared again Friday morning. A visit to the exchange by a techie from our ISP (at our insistence) fixed problems that were there (what, you mean we were right? Funny that...). There was still no connection, however.
This morning, after the engineers got on to the problem, it seems to be resolved. But five days to resolve the problem is far too long and having to insist that our ISP take obvious steps to fix it is unacceptable. There will probably be more to this story.
In the meantime, we're back online—for now, at least.
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